Applying for Service:

To apply for service, please complete the Service Request Form and Water Turn-On Release Forms found here. Once completed, sign the form and return it to our office in person OR email it to us at water@laurelms.com. You will need to attach a copy of a fully executed lease or rental agreement (listing all occupants) and a valid photo ID.

If you are a landlord and would like the water to be in your name, you will need to follow these steps and include a deed or purchase agreement to show that you are the property owner. (Please note: The deposit to establish water service in a tenant’s name is $100.00 for residential properties and $150.00 for commercial properties.)

A customer service representative will enter the information into the system and contact you for a credit card payment for the deposit. If applying in person, this can be done in the office at that time.

The deposit must be paid before services can be connected. Your deposit amount cannot be billed to you on a later statement.

If your payment is received by 4:00 p.m., your water services will be running by 5:00 p.m. that day. However, if your payment is received after 4:00 p.m., your water will be connected as soon as possible. This may mean that your water will be connected on the same day or may get pushed back to the next normal work day, depending on the workload at the time of your request.

You do not have to be home for your water services to be connected. However, when you are expecting to have water services connected, please make sure all faucets are turned OFF. If a service tech comes to your property to turn the water on and sees, from the water meter reading, that the water is running, he will turn off the water service to your home and put a door tag on your door to let you know that one of your faucets was on when he tried to connect your service. This is to prevent homes from being flooded by accident.

Paying for Service:

Please, see below for additional details for making payments.
You can pay your water bill by dropping a check in our drop box on the side of City Hall that faces Yates Avenue, OR pay in our offices at City Hall, OR mail your payment to us. You can also pay online from this website. Once your first month’s payment has been made, all additional payments can be made online. A 3% surcharge will be added to all electronic payments. You can use this feature to make a one-time payment or set up a recurring automatic draft from your account.

If your service is disconnected due to non-payment, it can be restored. The fastest way to have your services restored is to make a full payment of the past due amount plus any late fees and added service fees. If your services have been disconnected and you pay the full amount online, please contact our office during regular business hours to let us know that the payment was made. We will then create the work order for your service to be reconnected.

Reporting an Issue:

To report any issues outside of regular business hours of Monday- Friday 8:00 a.m. to 4:00 p.m., please call 601-428-6464. During regular business hours please refer to the following:

To report a water main break: 601-428-6459

To report a sewer backup: 601-428-6459

To contact the sewer division: 601-428-6459

To report meter tampering: 601-428-6425

To get a meter read for the purchase or sale of real estate: 601-428-6425

Terminating Service:

In order to terminate your service, you will need to call or visit the water department’s office during normal business hours. You will be asked to verify the last four digits of the social security number associated with your account and provide the last date that you would like to receive service.