ACTION CENTER HOURS OF OPERATION:
Monday-Friday, 8 AM to 5 PM

Report a Problem to the Action Center

The City of Laurel’s Action Center is the information exchange center between city departments and local residents. When a citizen calls with a concern, an Action Center operator will log the request and the appropriate department will be notified to address the problem. Examples of a service request may include: potholes, stray animals, abandoned vehicles, trash and litter, overgrown lots or dilapidated structures, etc.

There are several ways to contact the Action Center to report a problem:

• Submit a request using the Action Center Web Form
• Email us at actioncenter@laurelms.com
• Call us at 601.428.6410

*Please call for “non-emergency” requests ONLY. For emergencies, please dial 911.

 The Action Center is here to:

• Route service requests to appropriate city government departments
• Provide a forum for citizens to make suggestions about city services and departments
• Provide a way to track the progress of service requests
• Answer questions citizens have concerning city organizations and services
• Assist citizens in obtaining city services in a  fair and efficient manner

 The Action Center DOES NOT:

• Handle requests for service for agencies other than the City of Laurel (i.e. Jones County, Circuit Court, State of Mississippi, or the Federal Government)
• Provide tourism or travel information. For more information on travel and tourism, please visit (link to the tourism landing page).
• Physically resolve service requests

For issues pertaining to the City's Code of Ordinances, please contact the City's Inspection Department at 601.428.6438.

To Report a Problem with Water and Sewer Lines:

You may call the water department at 601.428.6425 or email water@laurelms.com or, for more information, click here

To file a Citizens Complaint please download and submit the form found  here.