• Do not drink tap water.
• Do not use ice made from recent tap water.
• Do not use tap water to make drinks, juices, or fountain soft drinks.
• Cook with tap water ONLY if food is boiled for at least one minute.
• Wash dishes, fruits, and vegetables in boiled water or water that has been disinfected with bleach. Using your home dishwasher is not recommended.
• Brush your teeth with boiled or bottled water.
• Wash your hands and bathe as usual. Bathing is safe as long as no water is swallowed.
• Wash laundry as usual. Laundry washed in hot or cold water is safe.

• Bring water to a rolling boil for 1 minute to kill most organisms.
• If you cannot boil your water, mix eight drops (1/8 teaspoon) of unscented, ordinary household chlorine bleach (5.25 percent sodium hypochlorite) per gallon of water. Mix the solution thoroughly, and let stand for about 30 minutes. (This treatment will kill bacteria, but not parasitic organisms.) If water is muddy or cloudy, remove sediment by straining it through a cloth or filter paper before disinfecting.
• Alternatively, water may be treated with chlorine or iodine tablets.
• If you cannot boil your water, mix eight drops (1/8 teaspoon) of unscented, ordinary household chlorine bleach per gallon of water. Mix the solution thoroughly, and let stand for about 30 minutes before using.

• Flush faucets for a total of 10 minutes to introduce system water throughout house plumbing.
  Example:
  • 1 faucet — run for 10 minutes
  • 2 faucets — run both for 5 minutes
  • 3 faucets — run each for 3-4 minutes

Flush any faucet for a minimum of 2 minutes to ensure the clearing of the line serving the faucet.

• Discard any drinks, ice, food, etc, made during the boil water notice.
• Rewash any food or drink contact items (knives, forks, plates, etc.) with cleared system water.
• Check water filters(in faucets, refrigerators, and elsewhere) and replace them if necessary.
• Do not use water from your hot water heater for drinking until several exchanges of the tank have occurred.
• Run the dishwasher through a cycle or two before washing dishes.

What if my water system loses pressure?
If water systems lose pressure, Veolia will issue a boil water notice. However, if you notice a loss of water pressure, you should boil your drinking water until you have been notified your water is safe. Bringing water to a rolling boil for one minute will kill most organisms. Mississippi State Department of Health (MSDH) will test water samples collected from water supply systems and must have two consecutive days of clear test samples. Typically, it takes a minimum of 48 to 72 hours to find out whether water is safe to drink from contaminated water supply systems.

Can I bathe and shave with water?
The water may be used for showering, baths, shaving, or washing, as long as one does not swallow the water or allow it in the eyes or mouth. Parents should supervise children to make sure water is not ingested, and caregivers should supervise disabled individuals for the same reason. Those with recent surgical wounds, who have a chronic illness, or who are immunosuppressed should consider using bottled or boiled water for bathing until their boil water notice is lifted.

Do not use contaminated water to wash dishes, brush your teeth, wash and prepare food or make ice. Make sure to boil or disinfect water before use (see above). Drink only bottled, boiled, or disinfected water until your water supply system is tested and found to be safe.

Should I wash fruits and vegetables with water?
Fruits and vegetables should be washed with boiled (then cooled) water, bottled water, or disinfected water as described above. Ice should be made with boiled, bottled, or disinfected water.

Again, you should not use contaminated water to wash and prepare food or make ice. If you use bottled water, make sure you know where it came from. Otherwise, water should be boiled or disinfected before use.

What organisms can be in contaminated water?
The major organisms of concern are bacteria such as E. coli and Shigella. These organisms primarily affect the gastrointestinal system and cause diarrhea, abdominal cramps, nausea, and vomiting with or without a fever. These illnesses can seriously affect the health of the elderly, very young, or those who are immunocompromised.

Is bottled water safe to use?
If you use bottled water, know where it came from. Otherwise, water should be boiled or disinfected before use. Drink only bottled, boiled, or disinfected water until your supply is tested and found safe.

I get my water from a home well. How do I disinfect my well?
It is important to disinfect both the well and plumbing with chlorine bleach to ensure that all infectious agents are killed. If you have water treatment devices, remove all membranes, cartridges, and filters and replace them with new membranes, cartridges, or filters after the chlorination process is completed. The amount of chlorine and the length of time you allow it to remain in your system are equally important. Common unscented laundry bleach can be used effectively as a chlorine disinfectant.

When are boil water alerts required?
Veolia will issue precautionary boil-water alerts when water pressure is lost. Veolia is responsible for notifying customers directly using whatever means necessary when a self-imposed boil-water alert is issued.

When water testing by the state Public Health Laboratory indicates problems related to water quality, MSDH immediately issues a boil water press release and informs the local water system. For state-issued boil-water alerts, Veolia is responsible for notifying customers directly using whatever means necessary.

In addition to posting state-issued alerts on the MSDH website, if notified by Veolia, MSDH will also post self-imposed alerts. MSDH will issue press releases to radio, television, and newspaper in the affected area to supplement the public notification efforts of Veolia.

How can I get more information?
You can contact Veolia at (601) 428-6425 or the MSDH Bureau of Public Water Supply by calling (601) 576-7518.